Refund policy
Refund & Return Policy
Thank you for shopping with Well Ritual. We want you to be completely satisfied with your purchase.
30-Day Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact our support team at wellritualstore@gmail.com. If your return is accepted, we will provide you with the exact return address and detailed instructions on how and where to send your package.
To initiate a return, please contact our support team at wellritualstore@gmail.com. If your return is accepted, we will provide you with the exact return address and detailed instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted. Customers are responsible for paying their own return shipping costs, and return shipping fees are non-refundable.
Damages and Order Issues
Please inspect your order upon arrival. Contact us immediately at wellritualstore@gmail.com if the item is defective or damaged, or if you received the wrong item. Please include clear photos of the issue so our team can evaluate the problem and make it right via a replacement or refund.
Please inspect your order upon arrival. Contact us immediately at wellritualstore@gmail.com if the item is defective or damaged, or if you received the wrong item. Please include clear photos of the issue so our team can evaluate the problem and make it right via a replacement or refund.
Exchanges
We do not offer direct exchanges due to the nature of our international fulfillment process. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We do not offer direct exchanges due to the nature of our international fulfillment process. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Refund Processing Times
We will notify you once we’ve received and inspected your returned item to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
We will notify you once we’ve received and inspected your returned item to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at wellritualstore@gmail.com.